Freelance Research Facilitation Support at unpitchd

🔍 Role Overview As our Freelance Research Support, you’ll be responsible for:

• Engaging 1:1 with study participants over WhatsApp in a warm, friendly, and curious tone.
• Asking thoughtful, follow-up questions to go deeper into responses.
• Monitoring study activity throughout the day and responding quickly to keep the momentum going.
• Spotting and flagging valuable insights or themes emerging in the chat.
• Providing light admin support as needed (e.g. organising transcripts, tracking participation, note-taking).
• Helping ensure participants feel heard, understood, and appreciated throughout the process.

🌟 You Are:

• Incredibly responsive – quick on your feet, and rarely miss a message.
• Naturally curious – you love asking “why?” and digging beneath the surface.
• People-focused – chatting and connecting with people comes easily to you.
• Warm and personable – participants feel safe and seen when speaking to you.
• Comfortable in ambiguity – you’re resourceful, adaptive, and don’t need a rigid playbook.
• A great communicator – both written and verbal, with impeccable grammar.

🎓 Ideally, You’ll Also Have:

• A background in consumer research, branding, or related creative strategy roles.
• Experience with qualitative insight gathering, especially ethnographic or digital diary methods.
• Understanding of human psychology or behavioural science (a plus, not essential).
• Comfort working across UK and US time zones.
• Familiarity with WhatsApp as a communication channel.

🕒 Availability This work can be done 100% remotely. When studies are running, it is essential that you respond quickly, and maintain momentum in participant chats.

• **Day rate: **£300–£500 / $375–$625 depending on experience
• **Location: **Remote (UK or US-based preferred)
• Start: ASAP
• **Commitment: **Flexible freelance basis

About CloseUp CloseUp is UNPITCHD’s proprietary insight tool, blending AI, WhatsApp, and behavioural science to uncover real, human insights in the moment. We work with some of the world’s most innovative brands to help them get closer to their customers—naturally, empathetically, and at speed. We’re now looking for a responsive, personable and curious freelance collaborator to help us run our WhatsApp studies, keeping participants engaged and ensuring we capture high-quality insight.